Terms of delivery
Vamos Natural Finland Oy, ID number 2916563-4 (hereinafter the online store) sells products to private individuals and businesses in Finland and outside of Finland. We reserve the right to change delivery terms and prices. Product prices include VAT.
Online store contact information
Email: [email protected]
Phone: +358 40 131 3800
Postal address: Kangaskatu 2 76100 Pieksämäki, FINLAND
Ordering
The products to be ordered are selected on the website by adding them to the shopping cart. The order is sent by paying for the contents of the shopping cart in the checkout function of the online store. When placing an order, you accept these terms of delivery, product prices and delivery costs. If an e-mail address is given at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and the price.
Payment
There are several payment methods in the online store. Visma Pay (Visma Payments Oy, company ID number 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority, acts as one of the payment intermediaries for online shopping. Payment is made via Visma Pay’s online service, and Visma Pay or Visma Payments Oy is shown as the payee on the account statement and invoice. Visma Pay forwards the payments to the online retailer. Payment is safe, because all information about the payment transaction is transmitted using an encrypted connection so that no outside party can see the payment transaction information.
Another payment gateway offered is PayPal.
The transaction is created between the customer of the online store and the online store. The online store is responsible for all obligations related to the store.
Read more about Visma Pay: https://www.visma.fi/vismapay/
Read more about PayPal: https://www.paypal.com/
Payment methods
Via the Visma Pay service, you can pay with online banking credentials, wallet, payment cards (credit/debit), invoice or installment payment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuuspankki, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as Jousto, Fellow Invoice and Fellow Business Invoice.
MobilePay: You can pay with your MobilePay wallet if you have enabled payment in online stores in the application’s settings. Payments made with the MobilePay wallet are charged from the payment card attached to the wallet. If charging the payment from the payment card fails, paying with the MobilePay wallet is not possible in the online store.
Pivo: Terms of use are available on Pivo’s website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Flexible invoice and Partial payment is a domestic service that allows you to make your purchases quickly and safely. Jousto is intended for individuals who have handled their financial affairs flawlessly. With Jousto, you get 30 days of interest-free and cost-free payment time. After receiving the invoice, you can decide whether to pay it in full or in parts. With installment payment, you can pay for your purchases in up to 36 installments, starting at 9.90 eur/month. The costs of the flexible installment are 3.90 eur/month and a credit interest of 19.90%. You can pay for purchases of 30–3,000 euros with Jousto. The credit provider is Aurajoki Nordic Oy. Read more about Jousto at www.jousto.com.
OP Invoice – A flexible way to pay for online purchases. For customers of all banks. With OP Invoice, you can make purchases of up to 5,000 euros and pay them off interest-free within 45 days. If you wish, you can split the invoice into several installments. Your purchases are shown in one place, so you can easily stay up-to-date on the use of money. With the help of a credit limit, you keep your consumption within the limits you want. You can conveniently receive invoices in your e-mail. In our online service, you can see information about your use of OP Invoice and the amount of your purchases. You can use OP Invoice if you are over 20 years old with the ability to pay, and you have the domain names of a Finnish bank. You can find more information about the OP Invoice at: https://www.op.fi/henkiloasiakkat/paivittaiset/maksaminen/op-lasku
Visma Pay payment service contact information
Visma Payments Oy (Y-ID 2486559-4)
Email: [email protected]
Phone: 09 315 42 037 (weekdays 8 a.m. to 4 p.m.)
Postal address: Brahenkatu 4, 53100 Lappeenranta
Delivery
Orders are mailed on weekdays. The delivery time for products delivered from the warehouse is usually 3-5 business days. If the delivered products are order products, the delivery time is usually 1-3 weeks. Delivery costs are determined by the chosen delivery method, possible additional services, weight and size of the order. You can see the shipping costs in the checkout function of the online store before the final acceptance of the order.
If the product is lost or damaged during delivery, this must be reported to the online store immediately, but within 14 days. Packages damaged during delivery must be reported to the company responsible for delivery without delay.
Returns
The online store customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The customer has the right to exchange or return part or all of the ordered products. The products to be returned or exchanged must be in the original packaging and in a salable condition. If you want to return or exchange products, first contact the online store and ask for return instructions. Please include your name, contact information and account number with the return for a possible refund.
Order cancellation, error liability and complaints
Before an order is sent, the order can be canceled with a written notification by e-mail.
The online store has statutory error liability for the products sold. In cases of complaints, please contact our customer service. The consumer has the right to refer potential disputes to the Consumer Disputes Board.